"In business you get what you want by giving other people what they want"

Click to enlarge: Arrows point to contact portals

Credit to the quote author Alice MacDougall, it is what prompted me to write this post.

Customers have a lot of concerns they have to deal with daily, most of us do. When those concerns involve material handling issues we’d like our customers to know we are here to help them.

Technical concerns can be addressed directly with either Eric Nelson our technical foreman, or through Rick Macklin shop foreman or even Steve Eason [who many customers already deal with] our dispatcher.

Parts concerns are dealt with daily through Dave Dop and Steve Doyle our parts technicians, they’re on the phone almost every moment of the day doing just that. You’ll note that their experience gets you a lot more than just a good “order taker”, they also know how to dig for solutions to problems not fixed by simply selling you something.

Application concerns are best left to our territory sales managers, they too can draw on years of experience to review an issue, and then bring their skills to bear in resolving those.

At the core however is our Customer Service Representatives or CSRs. This is the group charged with making the most contact with, and being absolutely available for any customer concern. Each of our customers is assigned with a CSR, and in many, many cases each of you is contacted at some frequency by them. They are in short, the perfect conduit to the “right person” if they cannot answer your question or concern themselves.

One last point, in our soon to be launched website we’re making it easier for you to find your sales or service rep with a quick look-up tool available on almost every page. There will also be a function that allows you to quickly message us on any topic. Being available to the customer is paramount, if we’re not, we aren’t doing our jobs right.

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More, you can follow us on Twitter too! Have a technical questions, call me at 763-315-9288 we would welcome hearing from you.

We encourage you to review our suggested follow list for twitter at this link http://bit.ly/caC4PS A good jumping off point for our material handling peers.