The path that got him to your door is where you can find the differences that are critical to the job he will perform for you. The work behind the man is what creates the service you’re about to pay for. How much of that work preparing him for the task ahead do you know about? Did you subscribe to his service based on that knowledge, or perhaps it was solely on price and a promise?
Does he have the support of an original equipment manufacturers [OEM] training program, or is training left to you paying for his “on the job” training while he tries to understand just what is wrong with your equipment?
Can he diagnose you machine’s ills with diagnostic equipment paid for by his employer, or are you left helping pay for that while he “pokes around” or while he replaces parts till things start working again?
If he encounters a repair that is beyond his personal resources, does he have a support network or are you going to be left with a machine down until he figures it out? Worse will your bill reflect that time? See our point about “on the job” training.
Is he carrying in with him quality OEM parts, or will he pass off the far less durable “replacement” parts he was able to find at the local automotive store or some online parts wholesaler?
We understand there are literally dozens of choices for forklift service. While some of them are excellent service agencies the vast majority are best at supplying you with only a guy in a uniform. Be certain you’re getting the best bang for your dollar by investing in service at the same level of quality your purchased your equipment at.
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